Shipping Policy
Order Processing Time
Orders typically take 1-3 business days to process before shipping.
You’ll receive an email notification with a tracking number once your order is shipped.
If there are any unexpected delays, we’ll keep you informed via email.
US Shipping
Estimated transit time: 5-7 business days
Shipping fee: $4.95
Note: We currently do not ship to US military bases.
Taxes
We do not collect sales tax on orders.
Customers are responsible for any local, state, or federal taxes that may apply upon package arrival.
Shipping Delays
If your package doesn’t arrive within the estimated delivery time, please contact our customer support at Email: [email protected].
We will offer a refund for packages that take longer than 30 days to arrive.
Lost or Undelivered Packages
If your tracking shows “delivered” but you haven’t received your package:
Check your property for secure locations where it might be left.
Contact the shipping carrier for assistance.
Incorrect or Incomplete Addresses
We are not responsible for undeliverable packages due to incorrect addresses provided by the customer.
Please double-check your shipping address during checkout.
If you notice an error, contact us immediately at Email: [email protected]. However, we cannot guarantee if your order has already shipped.
Refused or Undeliverable Packages
If a package is returned due to customer refusal or multiple failed delivery attempts, Horyane reserves the right to cancel the order and may withhold refunds.
Important Notes
Delivery times may vary during peak seasons or due to unforeseen circumstances.
While we strive for accurate shipping information, we cannot be held responsible for delays caused by shipping carriers or customs.